Shipping, Payments & Exchange Policy

DUE TO FRAUDULENT ORDERS WE ARE ONLY OFFERING PARTIAL CASH ON DELIVERY.

We regret to inform and apologise for the inconvenience caused, we are unable to offer a full COD at the moment as we are experiencing high volume of fraudulent orders. This is has caused disruption in our daily operations as well as business. So hence we have opted a method of partial COD as a method of payment. We are a small business and we request you to have faith in us in placing your orders, once you place an order we will ship your order in the given timelines for communication and inquiries on our order please call or WhatsApp at +91 98 11 88 55 12

We do not have complete COD on our website as we are MTO. We have a partial COD available. Once you place an order on our website our executive will contact you post that for a 50% advance deposit. This can be paid through Google Pay, Paytm, Bank Transfer or Razorpay link. An order is not processed until and unless 

 

RETURNS & EXCHANGE

Our garments are all on a made to order basis. We ensure our best to deliver you a product of the highest quality. We do not offer any exchange/return or refunds on our merchandise. We have stopped taking customised orders as well as we do not offer any exchange from hereafter. However in some extreme cases, we either offer size exchange or a store credit only. Please select your size carefully before placing the order. We will make an order according to our standard size chart. 

 

TAXES & DUTIES

Product prices displayed are inclusive of all taxes.

 

PAYMENTS

All payments made against the purchases/services on Lolas Ecom Pvt. Ltd. by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Lolas Ecom Pvt. Ltd. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.

 

Lolas Ecom Pvt. Ltd. may employ PayU, Razorpay, PayTM and such other third-party facilities, for Payments on the Website. Such payments can be made through the electronic transactions, as may be permitted by Lolas Ecom Pvt. Ltd. which shall be at its sole discretion. Use of such third-party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

 

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorisation for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

 

DELIVERY

Lolas Ecom Pvt. Ltd. endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Lolas Ecom Pvt. Ltd. fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Lolas Ecom Pvt. Ltd. may at its discretion charge you for additional shipping cost.

Delivery timelines might be affected due to COVID-19.