Store Policies

Terms & Conditions

This Policy applies to all items purchased directly from our website www.lolas.shop the policy is subject to change. Hence, please visit our store policies page.

To ensure a hassle free shopping soiree, please read the following policies carefully. We always ensure to provide the best quality product for customer satisfaction. In the event of an unsatisfactory experience the following shall be applicable:

  1. Our garments are all on a made to order basis. We ensure our best to deliver you a product of the highest quality. However, in case of sizing/fitting issues, we can exchange the product. The same needs to be informed to us within 24 hours of receiving the order otherwise the request shall not be entertained. Courier charges will be applicable for the same and will be borne by the customer. We do not offer any refunds.
  2.  Customised/Made-to-Order: merchandise cannot be returned or exchanged. We do not accept returns or exchange on customised/made to order merchandise (The orders that are specifically made according to your specifications, measurements, colour or design)
  3. All exchange merchandise must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted & invoice will not be accepted.
  4. Lola’s shall accept the returns of the product only once for a single product in exchange of a different size. Lola’s shall not entertain multiple returns for a single product.
  5. No Cancellation: Orders once placed cannot be cancelled. Once an order placed cannot be cancelled.
  6. Sale: In the event of sale, products once sold are considered final purchases and they cannot be exchanged or returned.
  7. The Exchange Process: The exchange process is a simple method, please bring it to companies notice within 24 hours of receiving the product. You can contact our customer support via WhatsApp or Email. Please have the below information ready before you call customer care or mention the same in the email; Order Number or Registered Email ID or Phone number. There after you can drop or courier the package back to us at the address: 31, UDYOG VIHAR PHASE 1, Gurgaon, Haryana - 122016